In the rare event that your artwork is damaged during shipping, we’ll replace it free of charge - no questions asked. Fewer than 0.5% of our orders arrive damaged, thanks to our evolving packaging methods and rigorous quality control checks before dispatch.
To qualify for a replacement, please follow the detailed handling instructions included in your package and available on our website (or ensure your framer does). If the shipping tube appears damaged on arrival, we recommend recording a video as you open it - this serves as vital evidence should a replacement be needed.