FAQ

Shipping policy

We offer free worldwide shipping on all unframed photographs shipped in a tube.
Framed orders are shipped in a crate - shipping cost will be quoted per order.
In both instances, customs and taxes are for the customer's account.

We ship internationally to most cities around the world. 

Please refer to our Shipping Policy for details on expected order processing and shipping times. 

Returns and exchanges

Unfortunately we are unable to offer returns or exchanges since photographs are printed-to-order and limited edition.

There is no need to return damaged orders. We accept electronic proof of damage. Please refer to our Refund Policy for details.

If your photograph has been damaged during the shipping process, you will have 14 days from the date of delivery to initiate a reprint request. Subject to our specific terms outlined in our Refund Policy you may be eligible for a free reprint.

For more information please refer to our help article regarding "Damaged Prints".

If your photograph has been damaged during the framing process you will have 180 days from the date of delivery to initiate a reprint request with the applicable reprint fees to be paid. Please refer to our Refund Policy for details. 

For more information please refer to our help article regarding "Damaged Prints".

Limited Edition

All prints are limited edition. We currently do not sell any open editions online.

Each photograph is limited to a specific number of prints per size. We currently sell photographs in 6 sizes and each size comprise either 100 or 180 prints in that edition.

Each photograph is individually signed by the photographer (Adam Rabinowitz) and indicated the edition number and edition size on it.

Certificates of authenticity can be issued upon request. Since all artwork is signed by the photographer by hand and includes the edition number, the certificate of authenticity is not essential (and as such we have opted not to create additional waste unnecessarily).

Should you wish to obtain a certificate of authenticity, you can choose between two options:
- Digital certificate: Issued free of charge and emailed to you.
- Printed certificate: Printed on Hahnemuhle official certificate paper and certified with a unique holographic sticker. Issued free of charge but subject to a R1,000 shipping fee.

Please email sales@rabinowitz-photography.com to enquire about your certificate.

Materials

We use only the highest quality materials to produce our photographs to ensure they display beautifully now and long into the future.

We use Hahnemühle Photo Rag paper. It is a smooth fine art matt paper made of 100% cotton with an archival lifespan. This paper is characterized for its high-quality and is specially designed for Fine Art applications.

We use Epson Ultrachrome K3 ink for printing. 

We have an in-house printer and can therefore offer our customers the best possible price on our products. We use a wide format Epson printer. 

Sizing

Each print is available in either four or six sizes. Please refer to the individual product page for the options available.

Please email us and we will happily assist with your requirements. All custom orders attract a custom print fee determined by the time and resources required to deliver.

All the prints are limited edition. This means that there are only a certain number of copies available and as the edition sells out the price increases. 

Packaging

Unframed photographs are packaged in a tube. The photograph is carefully rolled in acid free tissue paper and secured with tape before being placed in a strong cardboard shipping tube.

Framed photographs are packaged with bubble wrap and shipped in a custom-made, wooden shipping crate.

Please ensure you read our Handling Instructions carefully before handling your prints.

Handling instructions

Please ensure you read our Handling Instructions carefully before handling your prints.